At Community Spaces, our aim is to ensure high standards of customer care at all times. If a complaint is made about our standards of service, our policy is to ensure that the complaint is satisfactorily dealt with and to take action to avoid a repetition.
If we fail to meet your expectations, we want to hear from you. In order to help you make your complaint we have put in place a complaints procedure. Please download the Making a Complaint Guidance Notes by following this link.
To register your complaint you need to complete the Community Spaces Complaint Form which you can download by following the link here or at the bottom of this page. Please return your completed form to Community Spaces Customer Services via email: customerservices@communityspaces.org.uk or via return address, details of which are on the form. The Complaint Form is also available in hard copy or electronically from customerservices@community-spaces.org.uk
If you are unable to make your complaint in writing, please call our customer services team on 0121 236 8565, who will be happy to discuss alternatives with you, for example using an audiotape or CD or completing the form on your behalf.
Please note: The complaints procedure cannot be used to overturn a decision or to appeal against a decision made on your application.
Download Making a Complaint Guidance Notes | Download Complaint Form
